This document contains the terms and conditions (“Terms”) that govern the use of the services offered by Saulte Collection (“Saulte”, “us”, “we”) through the website located at (“Saultecollection.com”).
By using the services provided on the Website, you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to use the services offered by us.
If you are using the services on behalf of your employer or as an employee, you must be authorized to enter into legally binding contracts on behalf of your employer. The same rights, limitations, and restrictions apply to your employer. These Terms are enforceable as if they were a written negotiated agreement signed by your employer.
Please note that some cities may require hosts to obtain permits or licenses before listing a property or accepting guests, and some types of short-term bookings may be completely prohibited. It is your responsibility to check for any such restrictions carefully before listing on the Website.
You are advised to print and retain a copy of these Terms and Conditions for future reference. These Terms may be subject to change, and it is recommended that you refer back to them from time to time and before registering with the Website.
We shall not be held liable for any contractual obligations arising from your purchase of services or arrangements, nor for any acts or omissions of any supplier, person, or party related to said arrangements. The supplier(s) of the arrangements shall be solely responsible for your contractual obligations.
As part of the booking process, we will facilitate your entry into a contractual agreement with the relevant host(s) of the arrangements. By making a booking through us, you agree to abide by both these Agency Terms and Conditions and the specific booking conditions set forth by the host(s). It is recommended that you carefully review both sets of terms before making a booking.
1. OUR OBLIGATIONS TO YOU
1.1 We shall provide accurate and comprehensive information about the villas on our website and any other communication channels.
1.2 We shall promptly respond to any inquiries or concerns from guests regarding the villas or their reservations.
1.4 We shall provide a secure and reliable online booking platform for guests to make reservations.
1.5 We shall ensure that the villas are clean, well-maintained, and equipped with necessary amenities at the time of check-in.
1.6 We shall provide clear and concise instructions regarding villa rules, check-in and check- out procedures, and emergency contacts.
1.7 We shall promptly address any issues or complaints raised by guests during their stay at the villa.
1.8 We shall provide a fair and reasonable cancellation policy for guests, and clearly communicate any changes or updates to the policy.
2. RESERVATIONS AND BOOKINGS
2.1 When making a booking with us, you agree to the following terms and conditions:
2.1.1 You have the authority to agree to these terms and conditions on behalf of all persons included in the booking.
2.1.2 You have read and agreed to our Agency Terms and Conditions and will be bound by them on behalf of all members of your party.
2.1.4 You have provided all the accurate information.
2.1.5 You are at least 18 years old and all members of your party are of the appropriate age to purchase the services.
2.1.6 You accept financial responsibility for payment of the booking on behalf of all persons listed on the booking.
2.2 Saulte Collection does not guarantee the accuracy of the information provided in the property listing or the rules set forth by the property owner. When booking the accommodation, you assume all risks associated with the agreement for the provision of the property
2.3 You can make a booking by making an Instant Booking or submitting a request to book the accommodation that will be forwarded to the Host.
2.4 If a Host requires Guests to submit a Booking Request, your request will only be considered accepted if the Host confirms within the designated Booking Request Period that they can provide the Accommodation.
2.5 The Host is required to either confirm or decline the Booking Request within the Booking Request Period. If you do not receive a response from the Home Owner within the Booking Request Period, your Booking Request shall be deemed to be declined.
2.6 The booking shall be deemed as completed only when the payment is made according to the rules in Clause 3.
2.7 You understand and accept that even though we are not a party to the agreement between you and the Host, we serve as their payment collection representative and solely accept payments from you on their behalf. You agree to pay us the Accommodation Fees (as the Host’s payment collection representative) and You Service Fee indicated to you when submitting your Booking Request, in accordance with these Terms.
3. PAYMENTS AND FEES
3.1 When you submit a request, we shall hold the property for you for 48 hours or until the Host responds to the request.
3.2 Upon instant booking or a response from the host, you will need to make a non- refundable deposit in cleared funds, which will be between 20-50% of the total Accommodation Fee plus the Service Fee (excluding any security deposit or accidental damage insurance fee) to reserve the villa and your chosen dates. The exact amount of the deposit will be provided to you. This applies unless your arrival date is within 60 days of booking, in which case clause 8.3 will apply.
3.3 if your chosen arrangements have different deposit requirements, we will inform you of these at the time of booking.
3.4 Around 60 days before your Booking’s start date, you’ll need to pay the remaining of the Accommodation Fee along with the corresponding Guest Service Fee.
3.5 If you make a Booking within 60 days of the start date, a 100% payment of the Accommodation Fee and Service Fee will be required when the Booking is accepted. The Host’s Booking and Cancellation Policy shall dictate the refundable amounts upon your cancellation.
3.6 If we don’t receive payment within 48 hours of receiving your Booking Request Form, we’ll cancel the provisional booking on behalf of the supplier, and the dates for the accommodation or any other arrangements will be released
3.7 If we receive the payment within the time, we will confirm your booking as final by emailing you a receipt/voucher after the deposit on behalf of the Host. At the receival of the deposit, a binding contract between you and the Host shall be formed.
3.8 We accept payments by PayPal, credit/debit card and bank transfer. We shall charge you from the mode of payment of any further fees or charges. We shall not bear any out of pocket expenses.
3.9 Some villas keep the right of taking payment directly. In that case, you shall be directed to their personal payment portal and the Host’s Booking and Cancellation Policy shall apply mentioned that shall be provided once you make a booking request.
4. SECURITY DEPOSIT
4.1 You may be asked to pay a security deposit either at the first instance of depositing or with the final payment or upon arrival at the accommodation.
4.2 A security deposit may be required from you to cover:
4.2.1 damage or loss to villa contents; and/or
4.2.2 excessive cleaning costs; and/or
4.2.3 excessive electricity or water use (e.g. air conditioning on full with external doors left open).
4.2.4 late check out fee, should the standard check out time be exceeded without prior confirmation.
4.3 You shall be liable for any damages or losses incurred during their stay at the Accommodation and shall be charged the cost of replacement or repair. The replacement or repair shall be of equivalent quality and standard as the original item.
4.4 The Host may require a security deposit from you, which shall be refunded in full, subject to the provisions of this Clause, following your departure. If the original payment was not made by debit or credit card, alternative arrangements for the refund shall be made by the Host.
4.5 The security deposit, less any charges, shall be refunded to you within 14 days of their departure date, subject to the condition of the Accommodation. However, the refund may be delayed if you dispute any charges, in which case the Host shall investigate and make a determination on the disputed charges.
4.6 If the damage exceeds the security deposit, then the host has the right to demand the extra cost bore as a request.
5.1 If you need to cancel your Booking, you must notify us as soon as possible in writing to email@example.com. The date of cancellation will be the date we receive your written notification.
5.2 If you cancel your Booking more than 60 days before the start date of your Booking, a penalty of 25-50% of the accommodation fee shall be charged as stated in the Host’s Booking and Cancellation Policy.
5.3 If you cancel your Booking less than 60 days before the start date of your Booking, you will be liable for a % of the Accommodation Fee as mentioned in Host’s Booking and Cancellation Policy.
5.4 Each villa and destination has provided its own cancellation and refund policy that shall be provided at the time of the booking or upon requesting.
5.5 We strongly recommend that you take out adequate travel insurance to cover any unforeseen circumstances that may result in the cancellation of your Booking. We are not responsible for any losses or expenses you may incur as a result of your cancellation, including but not limited to, flights, car rental, or other accommodation bookings.
6. CHANGES TO BOOKING
6.1 Any request to modify the booking dates or duration must be made in writing to firstname.lastname@example.org at least 60 days prior to the original check-in date.
6.2 The Host will use their reasonable efforts to accommodate any change requests but cannot guarantee availability of the villa for the revised dates.
6.3 If the revised dates are available, the Host may require you to pay an additional fee to cover any difference in the Accommodation Fee or Guest Service Fee.
6.4 If the revised dates are not available or you decides to cancel the booking altogether, the cancellation policy set out in the Terms and Conditions shall apply.
6.5 Any request to modify the booking within 60 days of the original check-in date will be treated as a cancellation and subject to the cancellation policy.
6.6 We reserve the right to make changes to your Booking in the event of unforeseen circumstances, including but not limited to force majeure events, and we will inform you of any changes as soon as possible.
6.7 If the Villa becomes unavailable for your stay due to unforeseen circumstances, we will use reasonable efforts to offer you alternative accommodation of an equal or higher standard. If you reject the offer, you will not be entitled to a villa of a far superior standard. If you request a villa of a far superior standard, you will have to pay the difference in cost.
6.8 If you decline the alternative accommodation, you will receive a full refund of all amounts paid to us in respect of the Villa rental.
7. YOUR RESPONSIBILITIES AND OBLIGATIONS
7.1 You shall ensure that all members of their party comply with the terms and conditions set out in the rental agreement and shall be responsible for any breaches of these terms and conditions.
7.2 You shall ensure that the villa is left in a clean and tidy condition at the end of the rental period and shall be responsible for any damage caused to the property or its contents during their stay.
7.3 You shall ensure that any children or vulnerable adults in your party are supervised at all times and shall be responsible for their safety and well-being during their stay.
7.4 You shall comply with any local laws and regulations relating to noise levels, waste disposal, and other matters affecting the villa and its surroundings.
7.5 You shall not allow any pets on the property without the prior written consent of the Host and shall be responsible for any damage caused by such pets.
7.6 You are required to cooperate with us, support us, provide us with information, and act in good faith to the extent reasonably necessary in connection with any complaints or claims made by the Host concerning their accommodation.
7.7 You shall not allow any smoking inside the villa or on the property, unless allowed by the Host, and shall be responsible for any damage caused by smoking.
7.8 You shall not sublet the villa or allow any unauthorized persons to occupy the property and shall be responsible for any damage caused by such unauthorized occupants.
7.9 You shall ensure that all doors and windows are securely locked when leaving the villa unoccupied and shall be responsible for any theft or damage caused by a breach of security.
7.10 You shall report any damage, faults, or malfunctions in the villa or its equipment to the Host as soon as possible and shall allow the Host or their representatives access to the property to carry out any necessary repairs or maintenance.
7.11 You shall pay any additional charges or fees incurred during their stay, including but not limited to cleaning fees, excess utility usage charges, and damages or losses not covered by the security deposit.
7.12 If a Host provides evidence to us of damage caused by you to their accommodation as a result of any booking, you will be informed of the claim and given a reasonable chance to respond. After that, we may collect any related expenses (up to the maximum amount outlined in the Host’s Property Policies) from your credit card or any other payment method listed in your account.
8.1 The prices indicated on our website and brochure are valid only at the time of viewing and are subject to change without notice. The prices will only be confirmed once the deposit, as mentioned in Clause 3, has been received by us. However, we reserve the right to modify the prices in case of any error.
8.2 All prices shown on our website and brochure include applicable taxes.
8.3 You and all members of your party agree not to use the property for any illegal or
commercial purpose, including subletting.
9. INTELLECTUAL PROPERTY AND OTHER PROPRIETARY RIGHTS
9.1 All intellectual property rights in and to the Website, its content, and the Services, including but not limited to, copyrights, trademarks, service marks, trade names, and trade dress, and any derivative works thereof, are owned by us or our licensors.
9.2 You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its content solely for the purpose of using the Services. You agree not to copy, modify, distribute, sell, or transfer any of the Website’s content or Services, in whole or in part, without our prior written consent.
9.3 You retain all intellectual property rights in any content that you submit to the Website, including but not limited to, photographs, reviews, and comments (collectively, “User Content”). However, by submitting User Content to the Website, you grant us a perpetual, irrevocable, non-exclusive, worldwide, royalty-free, and transferable license to use, modify, reproduce, distribute, display, and publish the User Content in connection with the Website and our business, without further notice or compensation to you.
9.4 We respect the intellectual property rights of others and expect our users to do the same. If you believe that your intellectual property rights have been infringed upon by any content on the Website, please notify us immediately and provide us with the necessary information to investigate your claim.
9.5 We make no representations or warranties with respect to the availability or use of any intellectual property or proprietary rights associated with the Website or the Services. We disclaim any and all liability for any infringement of such rights by any third party.
10. FORCE MAJEURE
10.1 Force majeure events may occur which are beyond our control, such as acts of God, war, terrorism, natural disasters, epidemics, and other similar events.
10.2 “Beyond Our Control” refers to any act or event that is outside of our reasonable control, including but not limited to strikes, lockouts or other industrial actions by third parties, civil unrest, riots, invasion, terrorist attacks or threats of terrorist attacks, war (declared or not) or threats or preparations for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster, or failure of public or private telecommunications networks.
10.3 In the event of force majeure, we shall not be liable for any losses or damages suffered by you or any third party.
10.4 We reserve the right to cancel or modify any reservation affected by force majeure events without liability or penalty.
10.5 In the event of force majeure, You may be entitled to a refund or credit towards a future booking, subject to the specific terms and conditions of the booking.
10.6 You shall cooperate with us in mitigating any losses or damages resulting from force majeure events.
11. DISPUTES AND COMPLAINTS
11.1 We do not accept any liability for any dispute or complaint arising between you and the host, and we are not responsible for any losses or damages suffered by either party as a result of such disputes or complaints. However, we encourage both parties to communicate with each other in good faith and to try and resolve any issues amicably.
11.2 If you have any complaints regarding another User, we recommend that you first discuss the matter with that User. If the discussions do not resolve the issue, you may contact Saulte Collection at email@example.com and we will make reasonable efforts to respond to any such complaints within a reasonable time and take appropriate measures to resolve or rectify the subject matter of such complaints.
12. EXCLUSION OF LIABILITY
12.1 We, Saulte Collection, shall not be liable for any loss, damage, or injury suffered by you or any third party arising directly or indirectly from your use of our website or services, or from any information, content, materials, or products provided through our website or services, unless caused by our negligence or willful misconduct.
12.2 We shall not be liable for any indirect, consequential, punitive, or special damages, including loss of profit or revenue, loss of data, or other economic loss, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for any and all claims, damages, or losses exceed the amount paid by you to us for the services in question.
12.3 You assume full responsibility for your personal safety and that of your party, and should exercise caution when using the villa’s amenities, including the pool, outdoor sitting area etc. You acknowledge that lakes and wetland areas on or near the property can be hazardous, and children should always be accompanied by an adult.
12.4 You are advised to store your valuables in a secure place that is out of sight.
12.5 We cannot be held liable for any failure of public supplies such as water, electricity, or gas, as well as any consequences arising from actions or omissions related to the supply or control of mains services that are beyond our control. Additionally, we cannot accept liability for any actions taken by authorities in the vicinity of the villa over which we have no control.
13. TRAVEL INSURANCE
13.1 We strongly advise that you and all members of your party take out comprehensive travel insurance prior to travelling.
13.2 The insurance should cover, but not be limited to, the cost of cancellation by you, personal accidents and injury, medical expenses, loss of money, personal baggage, and personal liability.
13.3 You acknowledge that it is your responsibility to arrange adequate insurance cover and to read and comply with the terms and conditions of any insurance policy you purchase.
13.4 We do not accept any liability for any loss or damage that may occur to you or your party during your stay at the villa, except where such loss or damage arises as a result of our negligence or breach of these Terms and Conditions.
14.1 You agree to comply with all applicable laws and regulations regarding your use of the Services and the Website, including but not limited to laws and regulations relating to health and safety, animals, smoking, and the use of swimming pools.
14.2 We shall not be liable for any loss, damage, or injury to your personal belongings or any other property, including but not limited to animals, caused by your use of the Services or the Website.
14.3 Smoking is strictly prohibited in all properties marketed by Saulte Collection unless stated in the Villa Listing, and you agree to comply with this policy.
14.4 You are solely responsible for ensuring the safety and supervision of all members of your party, including children, and you agree to comply with all applicable health and safety regulations.
14.5 The use of swimming pools is at your own risk, and you are solely responsible for ensuring that all members of your party use the pool safely and in accordance with any applicable rules or regulations.
14.6 We expect you to comply with all relevant health and safety regulations and standards.
14.7 You agree to indemnify and hold Saulte Collection and its affiliates, directors, officers, employees, and agents harmless from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees arising from your breach of these Terms or your use of the Services or the Website.
15.1 It is your responsibility to ensure that you and all members of your party have valid passports, visas and any other necessary documentation for travel to the villa. We accept no liability for any consequences arising from your failure to obtain such documentation or for any delay, denial or refusal of a visa.
15.2 You must ensure that your passport is valid for the entire duration of your stay in the villa. Some countries require that your passport is valid for at least six months beyond the date of entry.
15.3 We recommend that you check visa and passport requirements with the relevant embassy or consulate prior to travel. We accept no liability for any consequences arising from your failure to obtain the necessary documentation or for any delay, denial or refusal of a visa.
15.4 If you are unable to travel due to insufficient documentation or any other reason, we will not be liable for any costs, expenses or losses incurred by you or any member of your party. It is your responsibility to obtain the necessary documentation and to ensure that all members of your party comply with any immigration or other legal requirements for entry into the villa.
16. ACCOMMODATION RATINGS
16.1 The ratings and standards provided on our website are solely intended to give you a guide to the services and facilities that you may expect from your accommodation. We cannot guarantee the accuracy of any ratings provided by the relevant supplier, as standards and ratings may vary between countries and suppliers.
16.2 We make reasonable efforts to ensure that all descriptions of the property are made in good faith and are accurate. However, we do not accept any liability for misrepresentation, inaccuracies, or omissions about the property. We also exclude liability for any changes made by the supplier since our inspection. Therefore, we reserve the right to change any of the facilities or services advertised.
16.3 We do not accept responsibility for modifications made by the supplier without our knowledge or for any breakdown in water supply, gas, or electricity. We also exclude liability for infestations or the breakdown of swimming pool filtration or heating systems.